Certify with Cisco Certified Support Technician

The Cisco Certified Support Technician certification program from Certiport consists of two exams, CCST Networking and CCST Cybersecurity. These exams validate work-ready skills and knowledge for entering and advancing in two of the most in-demand IT fields.  

CCST IT Support domains*:

• Job Tasks

• Troubleshooting hardware Issues

• Troubleshooting Connectivity and Resource Access Issues

• Troubleshooting Operating System and Application Issues

• Common Threats and Preventions

• Job Tools

CCST Networking domains:

• Networking Standards and Concepts

• Addressing and Subnet Formats

• Endpoints and Media Types

• Network Infrastructures

• Diagnosing Problems

• Network Security

CCST Cybersecurity domains:​

• Essential Security Principles

• Basic Network Security Concepts

• Endpoint Security Concepts

• Vulnerability Assessment and Risk Management

• Incident Handling